RequestFlow
For consultancies & their clients

RequestFlow

Project management for consultancies

Used by

  • Northwind
  • Lumen Labs
  • Atlas Foundry
  • Cobalt & Co
  • Verdant
  • Harbor Nine
  • Silvercrest
  • Ironbark
  • Meridian
  • Beacon Ridge

Why agencies win with RequestFlow

Every benefit is built for consultancies that serve many end clients at once.

  1. 01

    One intake path per client

    Clients submit work in a portal tied to the right project. You stop chasing context in inboxes.

  2. 02

    Briefs arrive ready to build

    Images, video, wireframes, audio, and notes land on the request — not as a pile of attachments later.

  3. 03

    Delivery stays visible

    Status, assignee, priority, and due dates live on one board across every client.

  4. 04

    Capacity stays honest

    Hour estimates and open capacity show what the team can take next week.

  5. 05

    Templates raise the floor

    Org, client, and project templates push clients toward complete briefs every time.

  6. 06

    Approvals close the loop

    Clients approve or request changes from In review. No “looks good?” email chain.

  7. 07

    Team invites stay seat-aware

    Invite admins and members with magic links. Seat limits keep billing clear.

  8. 08

    Client portal access is controlled

    Invite end clients by email. They see their projects — not your other accounts.

  9. 09

    Notifications reach the right people

    Mentions and status changes show up in-app, with email when you configure Resend.

  10. 10

    Intake still works from email

    Project intake keys turn inbound email into draft requests when clients will not leave their inbox.

Features that pay for themselves

Each capability cuts rework, status chasing, or lost context — not just another screen.

Agency board

Filter by client, assignee, priority, and search. Saved views keep each PM’s focus.

Why it helps: Your team sees all open work without hopping between tools per account.

Rich request canvas

TipTap briefs with drag-and-drop media and presigned uploads.

Why it helps: Designers and engineers get the brief and assets in one scroll.

Request templates

Reusable title, description, priority, and attachment guidance per org, client, or project.

Why it helps: New requests start complete instead of “quick note” scraps.

Assignees & estimates

Own the request, set due dates, and track hour estimates.

Why it helps: Planning meetings use live data, not a side spreadsheet.

Threaded comments

@mentions keep discussion on the request with a clear history.

Why it helps: Decisions stay next to the work, not buried in a chat scroll.

Client progress board

End clients track status and act on In review items.

Why it helps: Fewer status pings. Clients know what is waiting on them.

Media ACL

Uploads stay scoped to agency or client membership on that request.

Why it helps: Client A never sees Client B’s files by accident.

Weekly digests

Cron-driven summaries for owners and admins.

Why it helps: Leaders get a pulse without opening every board every morning.

Better than tool sprawl

Agencies glue Jira, Zoom, email, chat, and drives together. Context leaks at every handoff. RequestFlow keeps the ask, the assets, and the decision in one flow.

  • Instead of Email

    The sprawl problem: Context splits across threads. Attachments go missing. Ownership is unclear.

    With RequestFlow: Every request is a structured brief with status, owner, and media attached.

  • Instead of Jira / tickets

    The sprawl problem: Clients hate the UI. Agencies retype vague emails into tickets after the fact.

    With RequestFlow: Clients submit in a portal built for briefs. Your board is already the delivery view.

  • Instead of Zoom / calls

    The sprawl problem: Decisions live in the call. Next week nobody remembers the ask.

    With RequestFlow: Capture the ask as a request during or after the call — with assets beside it.

  • Instead of Slack / chat

    The sprawl problem: Urgent pings bury priorities. Files expire. Search fails when you need them.

    With RequestFlow: Discussion stays threaded on the request. Mentions notify the right people.

  • Instead of Shared drives

    The sprawl problem: Folders diverge per client. Version chaos. Wrong file sent to the wrong brand.

    With RequestFlow: Media is bound to the request and gated by membership.

  • Instead of Spreadsheets

    The sprawl problem: Capacity and status are manual. Nobody trusts last week’s export.

    With RequestFlow: Assignees, estimates, and board filters update as work moves.

Run client work in one place

Set up your agency workspace. Invite the team. Give clients a portal that produces real briefs.